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Tonic Studios UK Help Centre

There are lots of ways to get help at Tonic. Choose the right one for you below.

Self Service Help Centre

Lots of questions answered in the help centre, if you don’t find what you are looking for click ‘Submit a request’ on the top right on the Help Centre and send us a message. You can click the link below or just click help in the bottom corner of any page on the website and type your question.

Submit a Customer Service Request

If you can not find the answer then send us a message via our dedicated Customer Service System

Tonic Craft Kit Question?

Try out kit FAQ which answers most common questions

Are you from the USA?

This is the UK website for customers in the UK, Europe and other parts of the world. For USA customer service please go to the USA website by clicking the below link.

Alternative Contact Details

By Post

You can contact us by post, however the quickest response will be by opening a support request. However if you wish to post us a query please send it to:

Tonic Studios Ltd

PO BOX 302


CF31 9HZ



By Phone

If you wish to call us please use the number below, But please note it will not always be possible to help with your query on the phone and we may need to pass a message onto the customer service team.


Tel: 01656 336663 

(or +441656 336663 outside the UK)