UK & Rest of The World Delivery Information

Orders should arrive within 2 working days of despatch. If you are ever unsure when your parcel will arrive, you can check your despatch email, which has a Royal Mail tracking number. if you have a question about your order further than that please contact us support@tonic-studios.com

We use 48hr Royal Mail Tracked Service as standard on all our UK orders

UK Orders Under £20 - £2

UK Orders Over £20 - Free Postage

We are writing to provide an important update regarding our operations and how we are working to serve you while our US facilities remain offline.

Current Status of our US Warehouse "As you all know by now, on June 11 our U.S. fulfillment campus experienced a significant electrical surge following a power outage, resulting in a fire and extensive smoke damage to our main warehouse. Our teams continue to work closely with restoration experts to assess damage, protect inventory, and safely plan the next steps. While this work continues, we have made the difficult decision to temporarily pause fulfillment from our U.S. warehouse."

Shipping from the UK Warehouse Now Available To ensure you can still access your papercraft supplies, we are re-enabling shipping from our UK warehouse to the US starting today. This update goes live in time for our Wild Wonders launch later this morning.

Please note the key details of how this arrangement will operate:

Trial Basis: This service is running on a trial basis to test the shipping implementation and rates with our provider. We may need to temporarily pause UK to US shipping at points while we evaluate the data and ensure goods are reaching customers safely, but we will provide updates regarding any pauses or adjustments. 

Telephone Number Requirement: Providing a telephone number is now a mandatory requirement at checkout. This information is strictly required by our shipping provider to dispatch your goods.

Pricing Conversion: Products will be converted from the standard GBP (£) price to a USD ($) price based on the live market exchange rate provided by our website platform. 

VAT Removal: UK VAT will be automatically deducted from the standard listed price for all US orders. 

Duties and Tariffs: Applicable duties will be clearly displayed at checkout. All tariffs are pre-paid during the checkout process, ensuring you will not receive any unexpected customs fees upon delivery. 

Shipping Rates: Shipping costs will be calculated based on the total combined weight of the individual items in your order.

PLEASE NOTE: Items purchased from different postage rates will incur compound postage rates. All postage is shown on checkout before payment.

Tonic Craft Kit is Launched on the 20th of every month and will start despatching on the first working day of the month until the next craft kit launch. Orders should arrive within 2 working days of despatch. If you are ever unsure when your parcel will arrive, you can check your despatch email, which has a Royal Mail tracking number. if you have a question about your order further than that please contact us support@tonic-studios.com

We use 48hr Royal Mail Tracked Service as standard on all our UK orders

One Off Kit Purchase - Free Postage

Monthly Subscription - Free Postage

Tonic Craft Kit is Launched on the 20th of every month and will start despatching on the first working day of the month until the next craft kit launch. We use the relevant International Standard for the country. The delivery window on these orders can vary. 

One Off Kit Purchase - £2

Monthly Subscription - £2

Tonic Craft Kit is Launched on the 20th of every month and will start despatching on the first working day of the month until the next craft kit launch. We ship orders to countries worldwide, and if your country doesn't have a valid shipping option, please contact us at support@tonic-studios.com to add this option. 

You can find out where we ship below.