TONIC STUDIOS LIMITED

Website Terms and Conditions of Sale and Use

Updated 1st May 2026

1. Who we are and how to contact us

We are Tonic Studios Limited, a company registered in England and Wales under company number 04132269. Our registered office is Unit 36 Heol Treth, Village Farm Industrial Estate, Pyle, Bridgend CF33 6BQ, United Kingdom. Our VAT registration number is GB 779 5335 76.

We operate the website www.tonic-studios.co.uk (the "Site"), where we sell craft products, tools, dies, papers and related goods (the "Products").

You can contact us by email at support@tonic-studios.com, or by phone +44 (0)1656 336663

 , or by post at the registered office address above. If we need to contact you, we will do so by telephone or by writing to you at the email or postal address you provided with your order.

2. These terms and our other policies

These terms and conditions (the "Terms") set out the basis on which you may use our Site and buy Products from us. Please read them carefully before placing an order. By placing an order, you agree to these Terms.

The following policies also apply to your use of the Site and form part of our agreement with you: our Privacy Policy, our Cookie Policy, and our Delivery and Returns information published on the Site.

If you are a consumer (an individual buying wholly or mainly for personal use, not for business purposes), nothing in these Terms affects your statutory rights. For advice about your legal rights, you can contact Citizens Advice at www.citizensadvice.org.uk.

If you are buying on behalf of a business, section 18 (Business customers) also applies to you.

3. Changes to these terms

We may update these Terms from time to time, for example to reflect changes in the law, in our Products, or in the way we operate. The version of the Terms in force at the time you place your order is the version that applies to that order; later changes will not affect orders you have already placed.

If we make material changes that affect an active subscription you hold with us, we will give you reasonable advance notice by email and you will be free to cancel your subscription before the changes take effect.

4. Your account

You may create an account to make ordering easier. You are responsible for keeping your login details confidential and for activity on your account. Please tell us promptly if you believe someone else has used your account. We may suspend or close an account if it is used in breach of these Terms or for fraudulent activity, and we will tell you why unless we are legally prevented from doing so.

You must be at least 18 years old, or have the involvement of a parent or guardian, to place an order.

5. Products, descriptions and prices

We take care to display our Products, including their colours and dimensions, as accurately as possible. However, colours may display differently on different screens, and images are illustrative. If a Product you receive differs materially from its description, you have legal remedies, as set out in section 12 (Faulty or misdescribed Products).

All prices shown on the Site for consumers include VAT at the applicable rate. Delivery charges are shown separately and are made clear before you confirm your order, so the total price you see at checkout is the total you will pay, apart from any import charges on international orders (see section 10).

All Products are subject to availability. If a Product you have ordered is unavailable, we will tell you as soon as possible and refund you promptly for anything you have paid for but will not receive.

Despite our efforts, a Product may occasionally be mispriced. If the correct price is higher than the price stated at the time of your order, we will contact you before dispatch to ask whether you wish to proceed at the correct price or cancel. If the pricing error is obvious and could reasonably have been recognised as a mispricing, we do not have to provide the Product at the incorrect price.

6. Placing an order and when a contract is formed

The order process on the Site allows you to check and correct any errors before submitting your order. After you place an order, we will send you an email acknowledging that we have received it. This acknowledgement is not acceptance of your order.

Our acceptance of your order, and the point at which a binding contract is formed between us, takes place when we send you an email confirming that your order has been dispatched (or, for subscriptions, when we confirm your subscription has started).

If we are unable to accept your order (for example because a Product is out of stock, because we have identified a pricing or description error, or because we cannot deliver to your location), we will tell you and will not charge you (or will refund any payment already taken).

7. Payment

We accept Visa, Mastercard, American Express, PayPal and Clearpay. Payment is taken in pounds sterling (GBP) at the time you place your order, unless stated otherwise at checkout. You confirm that the payment method you use is yours or that you are authorised to use it.

If you choose to pay using Clearpay or another instalment provider, your instalment plan is a separate agreement between you and that provider, subject to their terms; your contract for the Products remains with us.

8. Subscriptions

Where we offer subscription products (for example a monthly craft kit), the following applies in addition to the rest of these Terms.

•       Before you subscribe, we will clearly show you the price of each billing period, how often you will be charged, the minimum commitment (if any), and how to cancel.

•       Your subscription renews automatically at the end of each billing period, and your chosen payment method is charged, until you cancel.

•       You can cancel at any time, easily and online, through your account on the Site or by contacting us, and you will not be required to take any steps beyond those reasonably necessary to cancel. Cancellation takes effect at the end of your current paid billing period, and you will still receive anything you have already paid for.

•       We will send you a reminder before renewal payments in line with applicable law, including where your subscription began with a free or discounted trial period.

•       If we increase the subscription price, we will give you at least 30 days' notice by email, and you will be free to cancel before the new price takes effect.

•       Your statutory cancellation (cooling-off) rights in section 11 apply to subscriptions, including any additional cooling-off rights introduced under the Digital Markets, Competition and Consumers Act 2024 as they come into force.

9. Delivery

We deliver to addresses in the United Kingdom and to selected international destinations. Delivery options, timescales and charges are shown at checkout and on our Delivery information page.

We will deliver your order within the time indicated at checkout and, in any event, within 30 days of the date we accept your order, unless we agree a different date with you. If we are unable to meet that deadline, you may set a further reasonable deadline and, if we still fail to deliver, you may cancel the order for a full refund.

The Products remain our responsibility until they are delivered to the address you gave us, or to a person or safe place you nominated (such as a neighbour). From the moment of delivery, they are your responsibility to look after, meaning you bear the risk of any loss of or damage to them. Ownership of the Products passes to you once we have received payment in full and the Products have been delivered to you.

If no one is available to take delivery, the carrier will leave a notification explaining how to rearrange delivery or collect the Product. If, after reasonable attempts, we are unable to deliver and the order is returned to us, we may cancel the order and refund you, less our reasonable costs of the failed delivery and return where you were at fault.

10. International orders

If you order for delivery outside the United Kingdom, your order may be subject to import duties, customs charges and local taxes levied when the parcel reaches the destination country. Unless we state otherwise at checkout, these charges are your responsibility and are payable by you; we have no control over them and cannot predict their amount. Please check with your local customs authority before ordering if you are unsure.

You are responsible for ensuring that the Products you order may lawfully be imported into the destination country. If you are a consumer resident outside the United Kingdom, you may also have rights under mandatory consumer protection laws of the country where you live, and nothing in these Terms takes those rights away.

11. Your right to change your mind (consumers)

If you are a consumer, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to change your mind and cancel your order within 14 days, without giving any reason.

How long you have

The cancellation period ends 14 days after the day you (or someone you nominate) receive the Products. If your order is delivered in instalments, it ends 14 days after the day you receive the last instalment. For subscriptions involving regular deliveries of goods over a set period, it ends 14 days after the day you receive the first delivery.

How to cancel

To cancel, just tell us before the cancellation period ends, by email to info@tonic-studios.com, by phone, or by post to our registered office. You may use the model cancellation form at the end of these Terms, but you do not have to. It is enough that you send your cancellation before the 14-day period expires.

Returning the Products and your refund

If you cancel after the Products have been delivered, you must send them back to us within 14 days of telling us you wish to cancel. You are responsible for the cost of returning the Products unless they are faulty or misdescribed. Please return Products unused, in their original packaging where possible.

We will refund the price you paid for the Products, plus the standard delivery charge you paid (we do not have to refund the extra cost of any premium delivery option you chose), within 14 days of the day we receive the Products back, or, if earlier, the day you provide evidence of having sent them back. We will refund you using the same payment method you used, at no cost to you.

We may reduce your refund to reflect any reduction in the value of the Products caused by your handling them beyond what is necessary to establish their nature, characteristics and functioning; that is, beyond the sort of handling you could reasonably do in a shop.

When you cannot change your mind

The right to cancel does not apply to: Products made to your specification or clearly personalised; sealed Products which are not suitable for return for health protection or hygiene reasons once unsealed; and digital content which you have started to download or stream after acknowledging that you would lose your cancellation right by doing so.

12. Faulty or misdescribed Products (your statutory rights)

We are under a legal duty to supply Products that conform with our contract with you. Under the Consumer Rights Act 2015, Products must be of satisfactory quality, fit for purpose and as described. In summary, and among other rights:

•       Up to 30 days from delivery: if a Product is faulty, you can reject it and get a full refund.

•       Up to six months from delivery: if a fault emerges and the Product cannot be repaired or replaced, you are entitled in most cases to a full refund.

•       Up to six years: if the Product does not last a reasonable length of time, you may be entitled to a repair, replacement or partial refund.

If a Product is faulty or misdescribed, we will cover the reasonable cost of returning it to us. For digital content, you have equivalent statutory remedies of repair, replacement or price reduction, and if faulty digital content we supplied damages your device or other digital content, and we have failed to use reasonable care and skill, you are entitled to a repair or compensation.

This is a summary only; nothing in these Terms limits or excludes your statutory rights. To make a claim, please contact us using the details in section 1.

13. Reviews and content you submit

Where the Site allows you to post reviews, photos of your projects, or other content, you must only post content that is your own, honest and lawful. In particular, reviews must reflect your own real experience of the Product; it is unlawful to submit, or arrange for others to submit, fake or misleadingly incentivised reviews.

You must not post content that is defamatory, obscene, offensive, discriminatory, infringes anyone else's rights (including intellectual property and privacy rights), or promotes illegal activity. We may decline to publish, or may remove, content that breaches these rules, and where we moderate reviews we do so to remove unlawful or abusive content, not to filter out genuine negative reviews.

By posting content on the Site, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content in connection with the Site and our marketing, for as long as your content remains published. You can ask us to remove your content at any time by contacting us. You retain ownership of your content, and you retain your moral rights.

14. Our intellectual property

We (or our licensors) own all intellectual property rights in the Site and in our content, including our product designs, images, text, logos and trade marks. You may view, download and print content from the Site for your personal use. You must not otherwise copy, reproduce or commercially exploit our content without our prior written permission. Nothing in these Terms prevents you from selling handmade items you create using our craft products, unless a specific Product's licence terms state otherwise.

15. Acceptable use of the Site

You may use the Site only for lawful purposes. You must not misuse the Site by introducing viruses or other malicious material, attempting to gain unauthorised access to the Site or its servers, scraping or systematically extracting its content without permission, or interfering with its proper working. We may suspend or restrict your access to the Site if you breach this section.

16. Links to other websites

The Site may contain links to third-party websites, including social media platforms and payment providers. These are provided for your convenience; we do not control those websites and are not responsible for their content or their handling of your personal data. Your use of a third-party website is subject to that website's own terms and policies.

17. Our responsibility for loss or damage (consumers)

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (including those summarised in sections 11 and 12); and for defective products under the Consumer Protection Act 1987.

We supply the Products for domestic and private use. If you use the Products for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

18. Business customers

This section applies only if you are buying Products wholly or mainly for use in connection with your trade, business, craft or profession. These Terms constitute the entire agreement between us in relation to your purchase. All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded. Subject to the second paragraph of section 17 (liability we never exclude), our total liability to you arising under or in connection with any order shall not exceed the price paid for the Products in that order, and we shall not be liable to you for any loss of profit, loss of business or any indirect or consequential loss.

19. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control (for example carrier failures, severe weather, or supply shortages). If such an event occurs, we will contact you as soon as possible and take reasonable steps to minimise the delay. If there is a risk of substantial delay, you may cancel the affected order and receive a refund for Products you have paid for but not received.

20. Your personal data

We only use your personal data as set out in our Privacy Policy, which is available on the Site. In summary, we use the details you give us to fulfil your order, manage your account, and, where you have agreed or where we are otherwise lawfully permitted, to send you marketing that you can opt out of at any time.

21. Complaints and disputes

If you are unhappy with a Product or with our service, please contact us first using the details in section 1; most issues can be sorted out quickly and informally. If you are a consumer and we cannot resolve a dispute, you may be able to use an alternative dispute resolution (ADR) provider; we will tell you at the time whether we are prepared to engage with ADR for your complaint. Using ADR is voluntary: you always retain the right to bring a claim in court, and nothing in these Terms requires you to use arbitration.

22. Other important terms

We may transfer our rights and obligations under these Terms to another organisation (for example if we sell our business); we will tell you if this happens and it will not affect your rights. You may not transfer your rights under these Terms to someone else without our written agreement, which we will not unreasonably refuse.

This contract is between you and us. No other person has any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

Each section of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining sections will remain in full force and effect.

If we delay in enforcing any part of these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, that does not mean you do not have to do it.

23. Governing law and where you can bring claims

These Terms are governed by the law of England and Wales. If you are a consumer, you can bring legal proceedings in respect of the Products in the courts of England and Wales; if you live in Scotland you can bring proceedings in either the Scottish or the English and Welsh courts, and if you live in Northern Ireland you can bring proceedings in either the Northern Irish or the English and Welsh courts. If you are a consumer resident elsewhere, you also benefit from any mandatory protections of the law of the country where you live.

24. Contact us

Tonic Studios Limited, Unit 36 Heol Treth, Village Farm Industrial Estate, Pyle, Bridgend CF33 6BQ, United Kingdom. Email: info@tonic-studios.com. Phone: +44 (0)1656749152. Registered in England and Wales, company number 04132269. VAT number [GB 779 5335 76, please confirm].

Annex: Model cancellation form

(Complete and return this text only if you wish to withdraw from the contract. You may also cancel by any other clear statement; see section 11.)

To: Tonic Studios Limited, Unit 36 Heol Treth, Village Farm Industrial Estate, Pyle, Bridgend CF33 6BQ, United Kingdom. Email: info@tonic-studios.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] / for the supply of the following service [*]:

Ordered on [*] / received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.