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Tonic craft kit faq



I'M AN EU CUSTOMER HOW DOES BREXIT EFFECT MY CRAFT KIT SUBSCRIPTION?

From 1st July all shipments made to Tonic customers in Europe will be friction free!


You will not be asked to pay for any additional charges from either the carrier delivering your Tonic products or from your government - all is included in the price that you pay for your products.


For your order to ship from the UK to EU countries without customs stops, companies need to be IOSS compliant. This means the company pays your import VAT on your behalf, meaning your package will simple be shipped and arrive at your door. You will not need to pay handling charged or VAT on the package*. Tonic are now IOSS compliant so your orders can be handled fiction free.


*This however only is applicable to orders under 150 EUROS. Orders over 150 Euros will have charges on entry - Tonic are working on how to handle this with our customers and will update you shortly.

IV'E ORDERDED TWO KITS BY MISTAKE, CAN YOU HELP?

If you think you may have placed an additional order by mistake, email us at support@tonic-studios.com where we can cancel the duplicate order or update your order details.

DO I NEED TO HAVE AN ACCOUNT TO PURCHASE?

You do not need an account to proceed to checkout, as this can be done as a guest, however, in order to check the status of your order or to amend any subscriptions, you will need an account to gain access.


Setting up an account is simple and can be done following the placing of your order, at which time you'll receive an email requesting you ‘activate’ your account. Simply click the link in the email and choosing your password to create your account. Check your spam folder if you can see it in your in box.


You can also create an account using your Facebook account via our social login option.

CAN I LOGIN USING MY FACEBOOK OR GOOGLE ACCOUNT?

Yes, to create an account you can use an email or use the login details for one of your favourite social media sites such as Facebook. For example, click the Facebook bar under the ‘Create account’ page and follow the instructions. From now on if you are logged into Facebook, you don’t need to login again to this site. At the checkout you will need to confirm your address but this will be saved for future use.

https://tonic-studios.co.uk/account/login

I WISH TO RETURN MY TONIC CRAFT KIT?

If you are unhappy or wish to return your Tonic Craft Kit, email us at support@tonic-studios.com with the reason for the return and if eligible we will give you details for the next step

MY TONIC CRAFT KIT IS DAMAGED OR SOMETHING IS MISSING?

If your Tonic Craft Kit arrives damaged or in an unusable condition or if a product from the kit is missing, email us at support@tonic-studios.com as soon as possible with information on which items are affected and we'll have a replacement sent as soon as we can.

I FORGOT MY PASSWORD, CAN YOU HELP?

Contact us at support@tonic-studios.com and we will send you an email to change your password.

HOW TO CHECK/UPDATE MY SUBSCRIPTION?

Once you have checked out AND created your account by activating it via the welcome email, you can login at any time and click ‘Account’ on the menu bar.


On the account screen, click on 'MANAGE SUBSCRIPTION' under the ‘ACCOUNT DETAILS’ heading on the right hand side. On that page, you can make changes, amend payment details and cancel your subscription.


You can amend your delivery address through your account be logging in and visiting the managing subscription section. We would need the address to be updated before the end of the month in order for us to process your order with the updated delivery address, for more information email us at support@tonic-studios.com

WHEN WILL MY KIT ARRIVE?

Kits are dispatched after the 30th of each month, they should arrive with you 7 days in the UK or 20 days outside of the UK after dispatch. If your kit has not arrived within this time frame, email us at support@tonic-studios.com and we'll do our best to help. Overseas deliveries can take longer.

WHAT PAYMENT METHODS CAN I USE?

You can purchase your Tonic Craft Kit using Visa/Credit/Apple Pay/Mastercard/American Express.  

WHEN WILL PAYMENT LEAVE MY ACCOUNT?

As a monthly subscriber, your first payment will be taken at the point of purchase. Payment will then leave your account on the 30th of each month that follows. Your subscription will then auto-renew each month without any need to resubscribe.


Quarterly subscribers will make a one-off payment for three months in advance at checkout. Your quarterly subscription will then auto-renew on the 30th of the fourth month as a single payment for the next quarter. If payment has not been taken by the 2nd day we will notify you via email.

HOW AM I CHARGED?

Your payment will be on the last day / First day of the month. 

HOW DO I MANAGE MY SUBSCRIPTION?

Managing your details is easy. To check which subscription you are on, to cancel your subscription, to check payments or invoices simply check your account page and click the 'Manage Subscription' text of the right hand side.

DO YOU HAVE ANY INSPIRATION?

With each launch we release step by step designs and makes from our team of inspirational crafters. Each kit has its own page on this website to collate all the wonderful designs they make and we will encourage other Kit owners to share on our Tonic Live Chat page to really get the most of out of it.

HOW DO I UPDATE/CHANGE MY PAYMENT DETAILS?

If you wish to update your payment details, login to your Tonic Craft Kit account and visit your subscription settings. There you will find an option to update your payment details.

TONIC CRAFT KIT DELIVERY COSTS

UK Delivery

Tonic Craft Kit is Launched on the 20th of every month and will start despatching on the 30th of the month until the next craft kit launch. Orders should arrive within 2 working days of despatch. If you are ever unsure when your parcel will arrive, you can check your despatch email, which has a Royal Mail tracking number. if you have a question about your order further than that please contact us support@tonic-studios.com


Delivery Cost

We use 48hr Royal Mail Tracked Service as standard on all our UK orders


One Off Kit Purchase - Free Postage

Monthly Subscription - Free Postage

Quarterly Subscription - Free Postage

EU Delivery

Tonic Craft Kit is Launched on the 20th of every month and will start despatching on the 30th of the month until the next craft kit launch. We use the relevant International Standard for the country. The delivery window on these orders can vary. 


DELIVERY COSTS

One Off Kit Purchase - £2

Monthly Subscription - £2

Quarterly Subscription - £6

international Delivery

Tonic Craft Kit is Launched on the 20th of every month and will start despatching on the 30th of the month until the next craft kit launch. We ship orders to countries worldwide, and if your country doesn't have a valid shipping option, please contact us at support@tonic-studios.com to add this option. The only country that we don't ship to is the USA because there is a dedicated US website www.tonic-studios.com.


You can find out where we ship below.

Delivery Cost

ROW

One Off Kit Purchase - £7

Monthly Kit - £7

Quarterly Kit - £21


Australasia

One Off Kit Purchase - £7

Monthly Kit - £7

Quarterly Kit - £21


India

One Off Kit Purchase - £8

Monthly Kit - £8

Quarterly Kit - £24

Japan

One Off Kit Purchase - £10

Monthly Kit - £10

Quarterly Kit - £30


Singapore

One Off Kit Purchase - £8

Monthly Kit - £8

Quarterly Kit - £24

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