Overview

Clearpay offers simple and affordable instalment plans for online shoppers. The payment platform allows you to purchase in four instalments, due every 2 weeks. For example, if you purchase an item for £100, you pay 4 instalments of £25. There is no additional cost to use Clearpay so long as you pay on time. All of your payments are interest-free and you will receive your order straight away.


WE ARE CUSTOMER CENTRIC

Clearpay is a unique service which was founded to champion the customer's best interests when it comes to making retail purchases.

WE ARE A SHOPPING PLATFORM

Clearpay is a lifestyle product which makes shopping more convenient. Enabling you to get the things you want when you want them, while managing payments over time.

WE ENCOURAGE RESPONSIBLE SPENDING

We send payment reminders — communicating via SMS and email prior to payments becoming due. Clearpay helps customers pay on time.

Clearpay benefits from customers paying off their orders in full and on time. Clearpay applies personal order and account limits – they start low and increase as repayment history with Clearpay is positive.

WE ARE A BUDGETING TOOL

Split payments into 4 automatic instalments. You pay nothing extra when you pay on time. Orders and payment schedules can be accessed by logging in to your Clearpay account. A simple way to manage all budgets

WE ARE A NEW WAY TO SHOP

Clearpay gives shoppers the flexiblity they want to manage their budgets.


FAQ

Why is Tonic using Clearpay?

Tonic has listened to its customers who wanted a flexible and easy to use system to spread the cost of larger purchased on its website. Tonic picked Clearpay for this function for several reasons:

1) There is no charge for using the service. Tonic pay the transaction fees and the customer can use the service at 0% interest and ZERO fees. We didnt want a service that would cost you any more than the basket price.

2) Clearpay is simple to apply for and does not leave a mark on your credit history. A soft search is done to determine eligibility which other lenders cannot see. As long as payments are made on time there is no effect on your credit score.

3) Clearpay's online system work seamlessly with the Tonic website and allow you to have a clear and easy overview of your payments and balance.

4) Clearpay is a market leader use with some of the largest retailers in the UK. Clearpays systems are industry leading and secure. Your clearpay account means you will be able to purchase on all the sites here: https://www.clearpay.co.uk/en-GB/categories/all-stores

 

Is Clearpay right for me?

Clearpay allows you to spread the payment of your purchase. If you think you may not be able to make the repayments on time then Clearpay may not be the best choice for you. late payments will result in extra charges and may effect your credit rating. If you can make the payments then its an easy way to spread the payments at no extra cost.

When Can I Use Clearpay?

You can use Clearpay on any purchase over £10 on our website (does not apply via the app at the moment). Gift Cards and Subscription products are excluded.

What happens if I miss a payment?

A £6 late payment fee will be charged if funds are not available at the time the automatic payment is due

An additional £6 fee will be charged if the miss payment is not made within 7 days. Late fees will not exceed 25% of the total order.

If you think you may miss a payment please contact Clearpay immediately to discuss payment plans to to ensure your credit history is not effected. More details available here: https://help.clearpay.co.uk/hc/en-gb/articles/360026685811-What-happens-if-I-can-t-make-a-payment-

Can I buy any item with Clearpay?

There are two exceptions where Clearpay cannot be used. Gift Cards and Subscription products can not be used with Clearpay. All other items can be paid for with Clearpay. You can also part pay your basked with other forms of payment and continue to use discount codes or gift cards to part pay for your basket.

How do I reurn an item purchased on clearpay?

Returns and refunds are handled in the same way as normal purchased. Please contact us before sending any product back. Tonic Studios will refund Clearpay and Clearpay will refund any amounts already paid to yourself. As soon as Clearpay have the funds refunded From Tonic Studios you will receive your refund payment.

Does using Clearpay effect my credit score?

Clearpay will perform a soft search to determine a decision. A soft search lets you check what credit you qualify for without affecting your credit score. The search it leaves on your credit file can't be seen by lenders, so won't affect their decision.

However please note that late payments and non payments can effect your credit score.

I have been refused by Clearpay, What happens now?

Clearpay will make a quick decision based on the information you have given. Clearpay use a soft search of your credit history to determine eligibility. Ask Clearpay look at the financial affordability they may reject an application if they feel it will not be repaid or will overstretch you. If you feel this decision is wrong please contact then using the information below. Please ensure your details are entered correctly as errors may effect the score and decision.

Contact Clearpay

Help Center:

https://help.clearpay.co.uk/hc/en-gb

 

Browse other stores that use Clearpay:

https://www.clearpay.co.uk/en-GB/index

 

Customer Service
0808 164 9707

 

Please borrow responsible and never borrow more than your are comfortable to