Skip to content

Current Order Status

GREEN

  • Staff Levels are enough to handle order capacity.
  • 99% Orders are dispatched within 1-3 days of receipt.
  • Courier and 3rd Party partners are operating at normal capacity.

What you should expect:

  • Orders dispatched within a maximum of 72 hours of receipt. In most cases however it will be 24-48 hour dispatch.
  • UK orders delivered within 48 hours of dispatch.
  • EU Orders delivered within 7 Days of dispatch.

Green

  • Staff Levels are enough to handle order capacity.
  • 99% Orders are dispatched within 1-3 days of receipt.
  • Courier and 3rd Party partners are operating at normal capacity.

What you should expect:

  • Orders dispatched within a maximum of 72 hours of receipt. In most cases however it will be 24-48 hour dispatch.
  • UK orders delivered within 48 hours of dispatch.
  • EU Orders delivered within 7 Days of dispatch.

Amber

  • Staff Levels are limited and orders are taking longer to process than normal.
  • 99% Orders are dispatched within 5 days of receipt.
  • Courier and 3rd Party partners may be operating at reduce capacity and may effect delivery times.

What you should expect:

  • Orders dispatched within 5 days receipt.
  • UK orders delivered within 72 hours of dispatch.
  • EU Orders delivered within 7-10 Days of dispatch.

Red

  • Staff Levels are below levels needed severely effecting our ability to dispatch quickly.
  • Orders dispatch times will be stated in the main status announcement.
  • Courier and 3rd Party partners may be severely effected.

What you should expect:

  • Longer delays in order times (check main status).