If you already have an account with us, then you will receive Gems.
If you are a brand new customer and yet to purchase with us, you can create an account when checking out.
Gem Rewards faq
How Do I join
How do I Get Gems?
You will receive Gems when you complete an order, create an account, sign up to our newsletter, completing your account and when you let us know when your birthday is.
Do my Gems expire?
Yes, if you do not earn any Gems for 12 months, all your Gems will expire
Will my rewards expire?
Yes, you have 180 days (roughly 6 months) after redeeming your reward to use it.
How Do i see what Gems I have earned?
You can how many Gems you have collected here
Can my Redeemed Reward stack with other codes?
No, your redeemed reward will not stack with other discount codes
Will I receive Gems with my Tonic Craft Kit
Yes, every month you purchase your Tonic Craft Kit you will receive gems on your order.
How can I find my account
Follow this link here to your account
wILL MY Gems BE DEDUCTED WHEN i AM REFUNDED?
Yes, if you receive a refund in any form, you will also have the correct amount of Gems deducted from your account.
For example if you are refunded £5 you will be deducted 5 Gems
How many Gems will I receive from my orders?
Your subtotal basket will go towards your Gem Rewards. It does not include shipping or any extra taxes on top of your order.
If you use a discount code or gift card on the order your Gem total will be that final balance that you are paying.
TROUBLESHOOTING
I can't see Gems from my latest order
Gems are added to your account when the order is dispatched. This allows for any modifications to the order eg. if an item is out of stock or you change your mind. Once you receive the dispatch confirmation the Gems will automatically be added.
I cant find the link to sign up
There should be a blue Gem Rewards bar on the right hand side of the page, if for any reason this does not appear you can access the Gem Rewards program from the More Info section at the bottom of every page on the website.
I paid in a different currency to GBP how does that work?
Gems are based on GBP as the base rate. If you paid in USD or any other currency it will convert the gems to the equivalent GBP standard.
Can I transfer my Gems to the Gem Rewards USA Program?
No, Gem Rewards are limited to the website on which they were earned. If you placed your order on the UK website, you will receive Gems in your Gem Rewards account on the UK website, and can only redeem them for the rewards available on the UK website also. Gems and rewards purchased with Gems are non-transferrable between the two programs.
