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Gem Rewards faq



How Do I join

If you already have an account with us, than you will receive Gems. 

If you are a brand new customer and yet to purchase with us, you can create an account when checking out. 

How do I Get Gems?

You will receive Gems when you complete an order, create an account, sign up to our newsletter, completing your account and when you let us know when your birthday is.

Do my points expire?

Yes, after 12 months of creating an account your points will expire.

Will my rewards expire?

Yes, you have 180 days (roughly 6 months) after redeeming your reward to use it.

Can my Redeemed Reward stack with other codes?

No, your redeemed reward will not stack with other discount codes

Will I receive points with my Tonic Craft Kit

Yes, every month you purchase your Tonic Craft Kit you will receive points on your order.

How can find my account

Follow this link here to your account

wILL MY POINTS BE DEDUCTED WHEN i AM REFUNDED?

Yes, if you receive a refund in any form, you will also have the correct amount of Gems deducted from your account. 

For example if you are refunded £5 you will be deducted 5 Gems

How many Gems will I receive from my orders?

Your subtotal basket will go towards your Gem Rewards. It does not include shipping or any extra taxes on top of your order. 

If you use a discount code or gift card on the order your Gem total will be that final balance that you are paying.