Important Information - Tonic Craft Kit Delay

Tonic Craft Kit 31 Delay

Hi Crafters,

You may have received an email today explaining the expected delays to the Tonic Craft Kit 31. As always, we want to explain in detail the reasons for the delay and importantly, how we can make it right.

As you may have read in the news, the ongoing issues in China have continued and have led to precautionary measures being taken in the region.

These have impacted the supply of products all over the globe, and this week we received updates on expected timelines for things to return to normal.

In the global economy, the supply of raw materials, finished products and transportation are all interconnected; any delay in the supply chain can have knock-on effects. While we try to have buffers in place for potential issues that may arise, global events such as these are challenging to plan for.

Outside Tonic Studios, suppliers and brands globally will be catching up with the effects of these delays, and inevitably lead to the rescheduling of product launches. As the kit has a fixed launch schedule, it becomes problematic and requires clear communication with our valued customers, so they know what to expect, and when these issues are likely to be resolved.

We have worked with partners all over the world for the last 22 years, and while supply issues are important for us to tackle, we must also protect the safety of those we work with, many of whom have children we have seen grow up, celebrated birthdays with, and provided support in difficult times, just as they have supported us.

We plan our releases months ahead of their intended launch, but due to the expected delays, the die set component which you all look forward to is not available. We have discussed various options internally, but as we move closer to the 1st March shipment date of Kit 31, we have to make a decision.

We also know that the timelines received from our partners are subject to change as the situation develops. So we do not want to give an update that we may have to change in the future, we know our crafters understand things happen, but deserve transparency on the situation so they can make an informed decision.

With this in mind and to allow our partners time to make the quality of the product we have spent the last 20 years perfecting, we have decided to delay the release of Kit 31. We will be now shipping Tonic Craft Kit 31 on 1st May. We understand a two-month delay, is a long time to wait, but as we are not 100% confident, it will be ready for 1st April we have decided to push it back further. This decision was tough for the team, but we feel it's the right one to make.

So that's the bad news.


But at Tonic Studios, we always strive to take ownership of the commitment made to you and show our gratitude for your support. For many months (probably years), our crafters may have seen a little addition to videos and in-person worn by some of the staff and crafters that demonstrate for us, The famous Tonic Apron. This official Tonic Studios apparel is a high quality and totally orange essential for any Tonic Crafter.


We planned to release these in May as an item on our store that crafters could purchase. However, with the situation as it is, the team decided this will added as a free gift to Kit 31 to thank you for your patience and support. So those customers who are willing to wait (details below on the options for you) will receive the Tonic Apron with Kit 31.

So that's the bad news.
But at Tonic Studios, we always strive to take ownership of the commitment made to you and show our gratitude for your support. For many months (probably years), our crafters may have seen a little addition to videos and in-person worn by some of the staff and crafters that demonstrate for us. The famous Tonic Apron. A high quality and totally orange essential for any Tonicahollic.
We planned to release these in May as an item on our store that crafters could purchase. However, with the situation as it is, the team decided this will added as a free gift to Kit 31 to thank you for your patience and support. So those customers who are willing to wait (details below on the options for you) will receive the Tonic Apron with kit 31.

So to answer some questions, we know you will be asking:

I'm a Subscriber – What happens to my payment?
If you are a current subscriber and your payment was due at the end of Feb for Kit 31, we will be automatically pushing the date back to the last day of April. We will take no payment until then, you can still cancel any time, and your kit is reserved.

When will you be releasing Kit 32?
Tonic Craft Kit 32 will be presented and available for purchase on 6th May for Shipment on the 1st June.

I purchased a one-off in February, what about my payment?
If you purchased the kit as a one-off, then your order is secured until Kit 31 release on the 1st May. We understand not everyone will be willing to wait, so if you wish to receive a refund, please email support@tonic-studios.com (the UK and non-USA customers) or customerservice@tonic-studios.com (USA) and give us your order number. We will promptly issue a full refund and cancel the order and if you wish to purchase nearer the time you are welcome if we have any stock left.

I purchased a subscription in February, what about my payment?
If you purchased a new subscription this month, your order is secured until Tonic Craft Kit 31's dispatch on the 1st May. We understand not everyone will be willing to wait, so if you wish to receive a refund, please email support@tonic-studios.com (the UK and non-USA customers) or customerservice@tonic-studios.com (USA) with your order number. We will then swiftly issue a full refund and cancel your order. If you wish to purchase nearer the dispatch date, you are welcome if we have stock left. If you decide to keep your subscription, no other payment will be taken until the last day of May for the following Kit 32,

I haven't purchased Kit 31 but really like the apron, is it still available?
We expect there will be some crafters who will want to purchase either now to secure the kit or nearer the time of dispatch. These orders will still be taken, but on all the pages for purchase, the date of shipment will be cleared marked, so there is no confusion.

What do I do with no craft kit for two months?
We know, you need your craft fix! But don't worry, we have lots of creativity and other products available in our March Madness Event and our anniversary celebrations during April. When the kit returns, it will have a fresh look and exciting new features coming through the year for you to enjoy. We have a new Craft Room section of the website recently launched too, with details of what's on and what's new to keep you entertained.

We apologise and strive to navigate through this delay as smoothly as possible, returning with an even better Tonic Craft Kit. Still, as always, this is only possible because of the support of our amazing crafters, so can I give a huge thank you from myself and all the Tonic Team.

Best wishes
Crafty Simon

Previous article Craft Kit 31 - Step By Step Instructions
Next article Tonic Craft Kit 31 - Tropical Paradise

Comments

Martina Best - February 25, 2020

I am more than happy to wait for my kit. It will be a nice surprise come May. Fingers crossed. Thank you for making this very prudent decision.
I love Tonic products, and I have to say, I’m beyond thrilled with my Tangerine which I’ve named Tilda and means “powerful and mighty in battle.” I thought it was an appropriate name considering I’m a military veteran and some days crafting can be a “battle” for me. :-) My Tilda is a dream to work with and makes the “battle” a sheer joy.
With kindest “crafting” regards,
Martina

Robin J Morgan - February 25, 2020

I’m very sorry to hear about your struggles. No worries here. It’ll give me a chance to catch up with some of the kits I already have or explore new ideas with them :) For those of us that subscribe monthly, I assume that April’s kit will also be delayed?? Or??
I look forward to the new apron. I can think of a million uses for it already :) Thank you!!

Cheers,
Robin Morgan

DEIRDRE FRONDIGOUN - February 25, 2020

Thank you for keeping us informed, while it will be a sweaty wait my withdrawal symptoms won’t be too bad as I’ve ordered the tea kit. Please dont stress, I know it is work for you at tonic towers but it’s not life or death we can wait.😁

Audre Gaer - February 25, 2020

The delay is fine with me.
As long as there is a delay it would be nice if you could get a kit #31 to Gerry (Gerry’s Craft Room). She is my favorite designer and her kits have arrived late or not at all for the last few months. I have frequently decided not to skip a month after I see what she does with the kit.
Thanks for considering my suggestion,
Audre

Caroline WIldig - February 25, 2020

Thank you for your message and explanation, these things happen.
I love my tonic kits so I’m quiet happy to wait, an extra surprise too brilliant and kind of you
Thanks again x

Amanda Herring - February 25, 2020

Hi and thanks for updating us, Wow the impact for you must be staggering. I love my craft kit and will play catch up over the next couple of months. When we get our craft Kit 31 it will be even more exciting. We need to remember how this impacts families in China with so many people getting sick and focus on the bigger picture. I look forward to May!

Barbara Ann Sutcliffe - February 25, 2020

I am quite willing to wait I understand your difficulties at the moment

Sharon Phillips - February 25, 2020

Thankyou for the message and the additional information.

I have lots to play with till my delayed box arrives 🙂

Majorie Travers - February 25, 2020

Just wanted to say thankyou for letting us know about the situation. Tonic studios kit is great and so is the service. Giving us a gift is really kind,

Nancy Graebert - February 25, 2020

No problem, I wait for my kit to get here
Thank you

Leave a comment

Comments must be approved before appearing - Please do not post customer service issues here.

* Required fields