As you may be aware, we are experiencing a few issues because of the UKs exit from the European Union.
We are currently issuing a 20% refund against your Craft Kits, to help compensate you against any extra charges you may be incurring. Please be aware the value shown is in $, but it is a for a direct conversion to £. So, $10 means you will receive a £10 refund.
If you are Monthly Kit Subscriber, we will repeat this refund of £6 every month until June 2021, when new regulations are put in place.
However, if you are a Quarterly Kit Subscriber, we have refunded you for the kits issued to you since January 2021. Please be aware that shipping and customs clearance issues, that are out of our control, mean that some kits are being held upon entry to your country, due to the £/€0 value on the commercial invoice. If you haven’t already, we encourage you to move over to a monthly subscription to make the shipment process easier. If you need any assistance on how to do this please let us know and we will be happy to help with this.
We will continue to refund the 20% off your kits payments for the coming months, everything now will happen automatically and we will issue the refunds each month as appropriate. Please do not forget to use your new discount code TCKEU30 which will give you 30% off all your non kit orders!